< Back to the Blog

G2 Ranks Groove #1 in Customer Satisfaction Across Five Sales Tech Categories in Fall 2020 Grid Reports

Best Sales Engagement Software list for eight consecutive quarters, which ranks the performance of 41 different platforms based on verified user reviews. Groove outranked every competitor across eight product satisfaction rating categories.

(Get the Fall 2020 G2 Sales Engagement Software Report)


G2 Product Satisfaction Sales Engagement Fall 2020


Groove also received the highest G2 Relationship Index score, which is calculated by assessing scores across user satisfaction, ease of doing business with, quality of support, and likelihood to recommend the product.


G2 ranked Groove as the highest-rated sales acceleration platform in two important categories: Overall and Enterprise. Built for enterprise users, Groove received top-marks for ease-of-use, ease-of-administration, and cross-team collaboration.

  • Sales Engagement Software – Groove’s Salesforce-native platform was built to meet the needs of large enterprises and full-cycle sellers.

  • Email Tracking Software – Groove’s Gmail and Microsoft 365 auto-logs every email in real-time, eliminating sync errors and data latency.

  • Outbound Call Tracking Software – Groove’s Dialer automatically logs calls, transcripts and SMS messages to Salesforce, including call notes, outcomes, and next steps.

  • Account Data Management – Groove’s Salesforce-native platform ensures better data hygiene, fewer duplicates, no sync errors, and always-current data.

  • Sales Intelligence – Groove gives sales teams visibility into real-time sales performance data for improved collaboration, optimization, reporting, and forecasting.

“It’s impressive that Groove has been able to maintain its status as the top-rated sales engagement platform on G2 for over two years while also earning the highest satisfaction score in four other G2 Sales Tech categories.”
– Michael Fauscette, Chief Research Officer, G2


G2’s Fall 2020 Sales Engagement Grid Report allows software buyers to drill down into user feedback on more than 60 product and service attributes, as well as written reviews from verified users, including:

  • “After a lengthy review of multiple vendors, we selected Groove for the intuitive user experience, easy integration with Salesforce, and enterprise-level of control/visibility.”
    – Heather D., Sales Development Leader, EVERFI

  • “Ease of use is far superior to the competition. I’ve had the opportunity to use a number of these email automation and cadence tools, and I could not be more impressed by Groove.”
    – Sean F., Account Executive, Datadog

  • “The insights we get from Groove on our prospect outreach has been invaluable since our team has moved to be primarily remote.”
    Chris L., Head of Business Development, Sapling


A detailed overview of these Fall 2020 findings have been compiled in Groove’s G2 Sales Engagement Software Report. Explore the rankings of the 41 sales engagement software providers and the multitude of factors that contribute to Groove’s leadership position in product satisfaction.


G2 Fall 2021 Grid Report for Sales Engagement

G2 Sales Engagement Software Report

Learn why Groove is leading the pack, and how the top providers are ranked across several criteria, including user satisfaction and G2’s proprietary Relationship Index/Momentum Grid®.

Download Report

Sign up for The Closer, our weekly newsletter

If you love coffee and crushing your number, join the elite group of subscribers who are upping their sales game with a weekly round-up of news from the frontlines for the sales industry.