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Groove Ranks #1 in Customer Satisfaction in 5 Sales Tech Categories in G2’s Summer 2021 Reports

G2 Summer 2021 Sales Tech Grid Reports

G2’s Summer 2021 Grid Reports are out, and Groove is proud to be once again ranked #1 in customer satisfaction across five sales tech categories: Sales Engagement, Email Tracking, Outbound Call Tracking, Account Data Management, and Sales Intelligence. Groove is also an Enterprise Leader in all five categories as well as Sales Performance Management.

Groove has held its #1 ranking in customer satisfaction for the Sales Engagement software category for 11 consecutive quarters.

Groove has also earned the highest Enterprise Relationship Index score across Sales Engagement and four other sales tech categories. G2’s Enterprise Relationship Index score evaluates companies based on ease of doing business with, quality of support, likelihood to recommend, and other relationship-based factors.

“Being the top-rated sales engagement platform for nearly three years is both humbling and a huge honor,” said Chris Rothstein, CEO and Co-Founder of Groove. “Groove isn’t just about meeting the complex sales engagement needs of large enterprises; it’s also about delivering exceptional service to our customers, which is why the customer recognition we receive in the G2 reports is so satisfying.”

PRODUCT FEEDBACK AND REVIEWS FROM VERIFIED USERS

The following are just some of the some of the things Groove’s customers are saving about us in verified reviews on G2:

  • “Groove’s ability to sync all data with Salesforce has exponentially streamlined our workflows.”
    – Tess M., Senior Manager of Strategic Partnerships, Kiva
  • “Groove has helped my business grow substantially. The key benefits of using Groove are strong relationships that turn into more revenue and less time focused on cold calls.”
    – Jeff H., Inside Sales Executive, Homes.com
  • “Groove is a business must! What I like best about Groove are its capabilities for tracking my people and engaging contacts who are part of my hotlist.”
    – Brook A., National Account Director, Kaplan
  • “Groove definitely increases my productivity. When I’m focused on generating new leads and opportunities, Groove allows me to stay focused and carry out the heaviest operational parts of my day in a fast and easy way.”
    – Andre P., Sales Manager, Taboola

G2’s Summer 2021 Grid Report for Sales Engagement Software ranks the performance of 60 different sales engagement platforms. Groove outranked every competitor across all six product satisfaction rating categories. You can find out how we stack up against our top competitors in the Summer 2021 G2 Sales Engagement Software Report.

Top scores based on verified users include:

  • 94% would recommend Groove
  • 97% find it easy to do business with Groove
  • 95% affirm the quality of Groove’s customer support
  • 93% say Groove is easy to use
  • 93% say Groove is easy to set up
  • 93% believe Groove meets all of their requirements
  • 93% say Groove is headed in the right direction

HIGHEST ENTERPRISE RELATIONSHIP INDEX SCORES IN FIVE CATEGORIES

Groove has also earned the highest Enterprise Relationship Index score across Sales Engagement and four other sales tech categories. G2’s Enterprise Relationship Index score evaluates companies based on ease of doing business with, quality of support, likelihood to recommend, and other relationship-based factors.

  • Sales Engagement Software – The leading platform for enterprises using Salesforce, Groove specializes in ease-of-use, ease-of-administration, and cross-team collaboration.
  • Email Tracking Software – Groove’s Gmail and Microsoft 365 integration auto-logs every email in real-time, eliminating sync errors and data latency.
  • Outbound Call Tracking Software – Groove’s OmniDialer automatically logs calls, transcripts and SMS messages to Salesforce, including call notes, outcomes, and next steps.
  • Account Data Management Software – Groove’s Salesforce-native platform ensures better data hygiene, fewer duplicates, no sync errors, and always-current data.
  • Sales Intelligence Software – Groove gives sales teams visibility into real-time sales performance data for improved collaboration, optimization, reporting, and forecasting.

“Groove has once again maintained its reign as the highest-rated Sales Engagement Software vendor for customer satisfaction in G2’s Summer 2021 Grid Reports,” said Tom Pringle, Vice President of Market Research for G2. “This is a huge accomplishment as it marks 11 straight quarters that Groove has led the category in product satisfaction, which is a feat that’s all the more impressive in the highly competitive sales engagement space.”

SUMMER 2021 SALES ENGAGEMENT MOMENTUM GRID

Groove is once again a Momentum Leader in the Summer 2021 Momentum Grid. With a momentum score of 77, Groove is significantly outpacing its direct sales engagement competitors.

G2 Summer 2021 Momentum Grid Report for Sales Engagement

GET THE REPORT

You can find more information about Groove and how it stacks up against its competitors in our Summer 2021 G2 Sales Engagement Software Report.

G2 Fall 2021 Grid Report for Sales Engagement

G2 Sales Engagement Software Report

Learn why Groove is leading the pack, and how the top providers are ranked across several criteria, including user satisfaction and G2’s proprietary Relationship Index/Momentum Grid®.

Download Report

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