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Groove Wins Two 2023 Stevie® Awards for Customer Service for the Third Year in a Row

March 6, 2023 | Alina Kadyntseva
Company News Awards

The winners of the 2023 Stevie® Awards for Sales & Customer Service were announced, and Groove has won two customer service awards for the third year in a row. 

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The 17th annual Stevie® Awards for Sales & Customer Service received more than 2,300 nominations from organizations in 51 nations.

Groove received two 2023 Stevie Awards in the following categories:

  • Customer Service Department of the Year (Silver Stevie)
  • Front-Line Customer Service Team of the Year (Silver Stevie)

Groove has won Stevie Awards in the same two categories in 2022 and 2021, and has also won 2022 and 2021 Stevie Award for Ethics in Sales.

The Stevie’s Customer Service Department of the Year Award recognizes everyone who works formally in customer service, regardless of their role or location, while the Front-Line Customer Service Team of the Year Award acknowledges service teams that directly engage customers.

Industry-Leading Customer Support

Groove’s CSAT score is currently 98.5% and has stayed above 98% for all of 2020, 2021, and 2022 vs. s. an industry average of 78% for computer software (American Customer Satisfaction Index).

Median first response times have gone from 4m 39s in 2020 and 4m 29s in 2021, to 3m 52s to date in 2022. That’s a 14% improvement on an already impressive timeframe. 

Groove Customer Support Accolades on G2

Groove has received extensive positive feedback about its customer service and support from verified reviews on G2, including:

“Their CSM team is top-notch, offering nearly instant solutions to simple problems and long-term, diligent support on more complex challenges.”
Jason G., Director of Revenue Operations, Halcyon.ai

“There are a lot of things that I love about Groove, but my #1 is probably how easy it is to use. I had an issue back in April, and I reached out in the chat on the website. It was approximately 20 minutes from when I submitted the question to when it was resolved. Stephen Kearns assisted me and was amazing. He had a pleasant demeanor and walked me through fixing my issue in detail and with pictures! It was probably my best experience with a company support team member.”
Ashley H., Marketing Strategist/Account Executive, iHeart Media

“Groove’s customer support & services teams are incredibly responsive and willing to jump in to provide not only technical support (if needed) but also best practice & thought leadership to see our company succeed.”
Antonio L., Business Operations Analyst/Manager, Eventbrite

“Groove provides an exceptional customer experience. We consider Groove a partner, not just a provider.”
Mitch T., Sales Enablement Manager, Brooksource

“I like the simplicity of Groove. I’ve developed some process that makes Groove easy to use. Stephen from Stratford UK is, hands down, the best CSM I’ve ever worked with. He is both knowledgeable and responsive. He makes the point to revisit days after the issue is solved to ensure all is well.”
Maryo C., Business Development Manager, Nextpoint

Interested in hearing more accolades about Groove’s customer service? Check out this Groove customer testimonial video. 

Additional Industry Awards

Groove has received numerous other awards and accolades, including: 

Learn More

You can learn more about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories at www.StevieAwards.com/Sales.  

If you’d like to see first-hand why our customers love our platform and customer support, we encourage you to request a demo today. 

G2 Sales Engagement Software Report

Learn why Groove is leading the pack, and how the top providers are ranked across several criteria, including user satisfaction and placement in G2’s proprietary Grid® Report.

Download Report

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