Groove Wins Two Stevie® Awards for Customer Service
The 2021 Stevie Awards for Sales & Customer Service were announced today, and Groove is proud to share that we’ve won not one, but two awards for the quality of our customer service.
Now in its 15th year, the Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.
After reviewing more than 2,300 nominations, judges awarded Groove Silver Stevie Awards in two separate categories:
- Customer Service Department of the Year
- Front-Line Customer Service Team of the Year
The Stevie’s Customer Service Department of the Year Award recognizes everyone who works formally in customer service, regardless of their role or location, while the Front-Line Customer Service Team of the Year Award recognizes service teams that directly engage customers.
How does Groove’s Customer Support Stack Up against the competition?
- Groove’s CSAT score improved from 96.7% to 98.1% from 2019 to 2020, far exceeding the 79% industry average for computer software
- Groove had a median first response time of under 5 minutes and overall median response time of 8 minutes in 2020
Customer Support Feedback
While we are exceptionally proud of those metrics, we especially love hearing the positive feedback that we get from customers. Here is just some of the public praise we’ve received about our customer support in public reviews on G2 and TrustRadius.
“We are very impressed with the support and dependability they provide.”
– Jon W., Kaplan
“The best tool on the market for email/activity tracking! Fantastic customer support too!!”
– Reese R., Travel Media Group
Broad Industry Recognition for Superior Customer Support
These two Stevie awards are the latest addition to a rapidly growing list of 2021 awards for our customer satisfaction.
In January, we swept the TrustRadius “Best of Sales Tech” Awards in all three categories: Best Customer Support, Best Usability, and Best Feature Set. That same month, we were also named one of the Highest-Rated Customers’ Choice Providers for North America in the 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation Report.
And last but not least, we are proud to be the top-rated sales engagement platform on G2 for more than two years running.
You can learn more about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories at www.StevieAwards.com/Sales.