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Groove’s Receives Two 2022 Stevie® Awards for Customer Service for Second Year in a Row

2022 Stevie® Awards for Sales & Customer Service

The winners of the 2022 Stevie® Awards for Sales & Customer Service were announced today, and Groove has won two customer service awards for the second year in a row. 

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The 16th annual Stevie® Awards for Sales & Customer Service received more than 2,300 nominations from organizations in 51 nations.

Groove received 2022 Stevie Awards in the following categories:

  • Customer Service Department of the Year (Bronze Stevie)
  • Front-Line Customer Service Team of the Year (Silver Stevie)

Last year, Groove won Stevie Awards in the same two categories.

The Stevie’s Customer Service Department of the Year Award recognizes everyone who works formally in customer service, regardless of their role or location, while the Front-Line Customer Service Team of the Year Award recognizes service teams that directly engage customers.

Industry-Leading Customer Support

  • Groove earned a 98.6% customer satisfaction score (CSAT) in 2021 vs. an industry average of 77% for computer software (Source: American Customer Satisfaction Index). 
  • Groove has maintained its CSAT score above 98% for the past two years. 
  • Groove had a median first response time of 4m 29s and overall median response time of 4m 19s in 2021.

“A 98.6 CSAT score is unheard of in our industry, and I couldn’t be more proud of my team for earning such amazing feedback from our customers, year after year. – Phil Legnitto, Head of Product Support at Groove

Phil continues, “‘Care More’ is one of Groove’s core values, and our team lives this value every day as we go above and beyond to quickly respond to support requests, ensuring they get the most out of Groove as their sales engagement partner.”

Groove Customer Support Accolades on G2

Groove has received extensive positive feedback about its customer service and support from verified reviews on G2, including:

  • “Their support team is the most amazing I have ever met. They are friendly, fast and resolutive!” 
  • “Groove’s customer support & services teams are incredibly responsive and willing to jump in to provide not only technical support (if needed) but also best practice & thought leadership to see our company succeed.” 
  • “The Customer Success and support teams are top-notch. They are very fast to respond and always happy to help!” 
  • “Groove provides an exceptional customer experience. We consider Groove a partner, not just a provider.”

Interested in hearing more accolades about Groove’s customer service? Check out this Groove customer testimonial video

Additional Industry Recognition for Groove’s Customer Service

In addition to these back-to-back Stevie Awards for exceptional customer service, Groove has also won several other customer satisfaction awards over the past year.

In February, Groove won five G2 2022 Best Software Awards, including Highest Satisfaction. Groove has been the highest-rated sales engagement platform on G2 for 13 straight quarters

In January, we won TrustRadius “Best of Sales Tech” Awards for Best Relationship and Best Feature Set. The Best Relationship Award honors companies that provide their customers with accurate implementation expectations, solid follow-through on sales and marketing promises, and provide enough ROI to buy the program again.

Learn More

You can learn more about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories at www.StevieAwards.com/Sales.  

If you’d like to see first-hand why our customers love our platform and customer support, we encourage you to request a demo today. 

G2 Sales Engagement Software Report Spring 2022

G2 Sales Engagement Software Report

Learn why Groove is leading the pack, and how the top providers are ranked across several criteria, including user satisfaction and placement in G2’s proprietary Grid® Report.

Download Report

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